Cancellation fees have been implemented in some regions to compensate drivers for driving to a pickup point with no reward.

Cancellation fees are applied in the following situations:

  • You cancel a trip request after the driver accepts
  • You cancel after your driver arrives at the pickup location

Cancellation fees help us maintain efficiency, ensure faster pickups and ease drivers’ concerns of driving at a loss.


  • Be considerate to drivers as ride cancellations may affect their earnings and activities
  • If you have any questions about cancellation fees, please contact our support team.