Payments & Pricing

I Was Charged Incorrectly
This page provides information about when you’ll be charged by kari, and how kari charges are calculated. If you believe you were overcharged or charged...
Sat, 31 Oct, 2020 at 1:13 PM
Ride Cancellation Fee
Cancellation fees have been implemented in some regions to compensate drivers for driving to a pickup point with no reward. Cancellation fees are applie...
Thu, 5 Sep, 2019 at 4:19 PM
Issues With A Promo Code
In case you have issues when using a promo code, make sure that: Your promo code or discount hasn’t expired and meets all the campaign conditions You hav...
Thu, 5 Sep, 2019 at 4:27 PM
Wait Time Fees
A wait time fee is a per-minute charge which starts a few minutes after a driver arrives at your location. This fee helps to compensate for the driver'...
Thu, 5 Sep, 2019 at 4:28 PM
Price Higher Than Expected
You get a price estimate before requesting a ride. If the final price is a lot higher than expected, possible reasons may be: Traffic delays Driver'...
Thu, 5 Sep, 2019 at 4:30 PM
Price Lower Than Expected
Cha-ching! Maybe your driver knew a shortcut ;) Treat them with 5 stars and a gracious tip!
Thu, 5 Sep, 2019 at 4:32 PM
Price Explanation
The price for your trip is calculated based on a number of factors. Here are 4 major elements the app considers: Base fare Kilometre rate (distance cover...
Tue, 3 Dec, 2019 at 3:36 PM