This page provides information about when you’ll be charged by kari, and how kari charges are calculated.


If you believe you were overcharged or charged in error after reviewing the following information, select 'Contact Support' below so our support team can assist you.


Overcharged for my ride

Here are some common reasons riders believe they were overcharged for a ride. Check to see if any of these situations may have applied to your ride:


Higher price than expected

Riders may see higher ride costs when there’s more demand for rides. If your upfront price was higher than expected, it might have been busier than usual.


Poor route

Drivers are encouraged to use GPS to navigate to your destination, but are allowed to take alternate routes to avoid construction, blocked roads, or heavy traffic when necessary. If you believe a more efficient route was available, let us know and we’ll review your ride.


I was double charged

When you create a kari account, update your payment method, or request a ride, you may see a pending transaction in addition to your ride charge on your payment method. This isn't an extra charge, but a temporary authorization we use to verify your payment method. The authorization will never actually process but may show as "pending" on your bank statement.


Your card issuer will typically remove it within 5-7 business days.


Service fee

Added on a per-ride basis, the Service Fee helps support the kari Platform and related services, including a broad spectrum of operating costs and safety measures like driving reports and background checks.


Damage fee

If you or a member of your group causes physical or cosmetic damage to the interior or exterior of your driver's car, we'll assess a damage fee and charge your default payment method. Learn more about damage fees.


Paid for a ride I didn’t take

Here are a couple reasons you might see a charge from kari. Check to see if any of these situations may apply to you:


I was double charged

When you create a kari account, update your payment method, or request a ride, you may see a pending transaction in addition to your ride charge on your payment method. This isn't an extra charge, but a temporary authorization we use to verify your payment method. The authorization will never actually process but may show as "pending" on your bank statement.


Your card issuer will typically remove it within 5-7 business days.


Ride started without me

If a driver started a ride without you, or you believe a different rider took your kari ride, let us know by selecting 'Contact Support' below and we'll investigate.


Family member or friend's ride

If you don’t recognize a kari transaction, check whether your family or a friend used your kari account or a shared credit card to take a ride.


Cancel or no-show fee

To compensate your driver for their time and gas, we'll apply a cancellation fee in specific situations. Learn more about the cancellation policy for riders.


Credit or coupon didn’t apply

Any valid ride discounts or kari credits on your account are automatically applied to eligible rides. Check for limitations and expiration dates.