Although drivers aren't allowed to bring their own furry friends along for the ride when driving (after all, some passengers have allergies or are otherwise uncomfortable with unfamiliar animals), some passengers will ask to bring their pets along with them when requesting a ride. Unless the passenger has a service animal, it's entirely up to the driver whether or not to allow the passenger’s pet in the vehicle.
We advise passengers to call their drivers after their ride request is accepted to confirm that it's OK to bring their pets.
As a driver, if you're comfortable with it, passengers love it when you go the extra mile, so feel free! But if you'd prefer to not have their pet (that is, a non-service animal) in your car for any reason, be friendly and politely ask the passenger to cancel the ride. If they're charged a fee, they can reach out to us by tapping 'Contact Support' and we'll take care of it.