To report damage, email and send the following info:

  • At least 2 clear photos of the damage
  • Any identifying info about the passenger (first name works best, but pick-up and drop-off locations and times are also helpful)
  • Brief description of how the incident occurred

We'll assess the damage after you've submitted this. If the damage warrants a fee, we'll be in touch.

If the damage requires significant cleaning or repair and prevents you from giving rides, wait until your car is up to speed before driving.

Photo tips

Check your car regularly after a ride is completed to check for passenger damage. If you find passenger damage, remember these tips:

  • Take a photo with your phone to record the time and date of the incident
  • Turn on the car's interior light to make sure pictures are clear
  • Use your phone's flash when taking pictures

Note: Kari determines the damage fee amount, which is meant to help drivers repair, remediate, or clean affected areas of their vehicle only. We handle damage reports on a case-by-case basis. Damage fees come entirely from passengers.