kari expects a high standard of professionalism from drivers. We are sorry if you had experienced a ride that was below this standard.

To maintain safety and respect for everyone, it is against our policy for drivers to:

  • Violate traffic regulations
  • Smoke, eat or drink during a ride
  • Be generally impolite or disrespectful

Please let us know if you come across such acts/behaviour.


  • Your ratings for drivers help us improve trip safety and quality
  • If you were in a dangerous situation or involved in an accident, please contact us by reporting a safety Incident.