Using Kari

COVID-19
During the COVOD-19 pandemic, the health and safety of our passengers and drivers is our highest priority. We have reacted to COVID-19 with the following pr...
Fri, 6 Nov, 2020 at 8:51 PM
Lost An Item
If you have left an item in a ride please reach out to our support team. Our policy towards lost and found items is straightforward. If the driver notic...
Sat, 31 Oct, 2020 at 1:15 PM
Changing Your Ride Or Destination
You and your driver can edit a journey’s destination at any moment before the driver confirms the end of the journey. Note: Please keep in mind that aft...
Thu, 5 Sep, 2019 at 3:56 PM
Having A Technical Issue
If you are experiencing any troubles when ordering or during a ride, please take a look at possible solutions. Check Google Play for Android or App Sto...
Thu, 5 Sep, 2019 at 3:58 PM
Rating A Ride
At the end of each completed trip, you have the option to rate your ride. Rating your experience can be done once when you receive a prompt. Here's...
Sat, 31 Oct, 2020 at 1:15 PM
Sharing Your ETA
Share your Estimated Time of Arrival (ETA) with friends and family. That way they know when to expect you. Your ETA is visible to: See when your drive...
Thu, 5 Sep, 2019 at 4:03 PM
Driver Misconduct
kari expects a high standard of professionalism from drivers. We are sorry if you had experienced a ride that was below this standard. To maintain safet...
Sat, 31 Oct, 2020 at 1:17 PM
Reporting An Accident Or Violent Behaviour
We understand that you may not always have a 5-star experience and we apologize for any unpleasant incidents you might have. If you were a victim of an ...
Thu, 5 Sep, 2019 at 4:10 PM
Damage Or Cleaning Fee
At kari, our goal is to ensure a safe and enjoyable ride experience for passengers and drivers and as such we take any incident that disrupts a quality serv...
Sat, 31 Oct, 2020 at 1:18 PM
Cancelling A Ride
You may cancel your ride at any time before the ride starts, however, in some cases, a Ride Cancellation Fee may be charged. To cancel a ride, click the...
Tue, 8 Oct, 2019 at 3:29 PM